If there’s one thing that I have learnt in the years that I have been involved in IT and computing, it’s that there are a lot of people who profess knowledge where they have none.
Computers and the internet have taken over homes, workplaces and schools, and nowadays a knowledge of how to use one is of paramount importance to successfully achieving your goals. However in this quest for knowledge, and quest for progress, there are some who see this as a window of opportunity to take advantage of less informed individuals and businesses, with advice that is incorrect, inaccurate and inefficient. Unfortunately, there are many who fall into the trap of trusting someone who talks fast and makes everything sound much more complicated than it actually is.
The key lesson to learn is this: If someone who is giving you advice can not explain what they are talking about using REAL words, and straight-forward language, then they are not someone who you should really be listening to for advice. Jargon is a term that refers to special words and expressions that are used by a particular profession, that most others find difficult to understand, and is employed as a tactic to throw you off-balance and into a sale. So if you’re hearing jargon, and feeling like you’ve started speaking another language, politely ask them to shift their language to something you’ll understand.
Computers and other electronics CAN be complicated if you get into the nitty-gritty details, but for a customer who simply wants a side-by-side comparison, there’s no need to get into these!
So next time you’re asking someone for help, make sure you understand what is going on, and if you don’t, then tell them to change their tune… Or call in an IT Advocate and we’ll translate for you!