Over the last couple of weeks I have been called out to a few Windows 7 computers which are having problems at various stages of an update installation.
The problem either shows itself as a continually looping update, stuck at 0%, or a system crash (blue screen). A restart will bypass it (sometimes) as the updates are installed on Shutdown, not Restart.
Here is a quick guide on how to fix it. I already recommend having your computer serviced by a professional, but if you want to have a go, it’s at your own risk.
- If you can get into Windows, thats great. If not, press the F8 function key while restarting the computer. Press it during the BIOS screen multiple times, before the Windows loader kicks in. If you’ve done it correctly, you will be presented with a text menu, using the keyboard, select SAFE MODE.
- So now you should be looking at your computer desktop (possibly in safe mode).
- Go to START (Windows Orb- bottom left) -> All Programs -> Accessories -> System Tools -> click System Restore.
- System restore will reset your system files to the ‘before broken’ state. It should not delete or effect any of your work files (have a backup anyway).
- We are going to select a Restore Point, sometime prior to the updates starting, look through the list to find one. As I said before, it shouldn’t affect your files, but software installed after the restore point date may need to be reinstalled.
- Choose a previous Restore Point and follow the steps to perform the system restore.
- Now if everything goes smoothly, you should be back to your desktop, pre-update.
- Click Start -> All Programs, Select Windows Update.
- Now comes the fun part. On the left, click the ‘ xx important updates available’ link.
- Uncheck them all, blanking all the ticks
- Select one update, write down its KB number, and install just that one.
- Perform all singular updates for the remaining patches.
- If it breaks while doing one particulare update, perform a system restore to just before that update, then skip it.
- After all the updates are in, you should not have any more problems.
- If it keeps breaking on a single patch, Google the error, or call a professional.
Hopefully that helps!