How often have you given your IT staff training and certifications, only to see them take their new qualifications to a different company? When it happens, it causes a gap in your IT support and unexpected personnel costs. You now have to recruit, hire and train a replacement. You can take control of your budget, eliminate unneeded spending and get quality, on-demand IT support with a managed IT service. This can help lower costs and make them more predictable.
One of the biggest costs in any company is personnel. Wages, benefits, hiring and training all fall under this heading. Keeping training costs down and turnover to a minimum is vital to profitability. They affect the budget not only in terms of actual cost but in the variance they can cause. You don’t want to have to tell your CFO that your IT department has gone over-budget because of the need to replace personnel. Unfortunately, this is what can happen when IT personnel are giving training beyond what is necessary for their current duties.
Many IT managers feel that providing extra training is one way to motivate workers and keep them happy. They want to promote the professional growth of their employees. This is an admirable goal, but it may have the opposite effect. All too often, the employee will take the training, get additional certifications and then leave the company for a higher-paying job. Now the manager has the expense of recruiting, interviewing and hiring a new IT tech.
This won’t happen when you use a managed IT service. A managed IT service company can provide all of your IT needs, including network support, help desk, backup planning and disaster recovery. They can give you the expert technical support you need at a fixed cost. You won’t have to worry about hiring or training IT personnel. When you need IT help, all you have to do is call.
By Adrian Frank