IT Support Adelaide

IT Advocate delivers exceptional IT support  and  consulting services with extended hours direct-call access. To ensure rapid response and quality of service we maintain a limited customer base with once-off emergency support to anyone in serious need.

IT Support in Adelaide is delivered with prompt on-site service throughout the metropolitan area. Australian or World Wide  IT support is achieved using remote access sessions or on-site visits when required.

On-Site Service

Delivering  on-site IT support to the greater Adelaide metropolitan area with extended hour same day response objectives for issues requiring immediate attention.

General Computer Maintenance

With regular use computers can become sluggish and feel less than responsive. Normally this happens slowly over time, almost transparent to the user until it reaches a point of frustration. If your feeling like something ‘just isn’t right’ with your pc or server it may need an IT Advocate IT service.

Virus & Spyware Removal

While anti virus software does provide a level of protection, malware will eventually get through. Be it from a ‘drive-by-download’, email attachment or zero day exploit and some point most users will experience a potential virus infection. If you notice random popup adverts, extra tool bars on your browser or strange critical system errors, chances are you have a virus. Don’t panic, run a backup, them call us for an IT service.

Software Installation & Repair

If you have an application that likes to crash, just when you need it most, your not alone. Application crashes are common and can be caused by corrupted files, virus infections or incompatibility with other software.

Upgrading software can introduce new features and benefits. Sometimes it can also introduce new problems. If your unsure about an upgrade path let us know, we’ll help you make better IT decisions.

Back Ups and Verification

It’s extremely important that you have regular backups. It’s also important to know that it’s only a backup if its been verified and tested. Depending on the type of backup we attempt to restore the data and ensure it’s valid, not corrupt. Just because the email notification says it’s successful, does not mean the backup tape is not full of jargon.

External / Outsourced IT Management

Your organisation may already have a tech-savy employee maintaining your IT systems. In this scenario IT Advocate can provide external IT management to oversee and advise operations.

Staff members thrust into being de-facto IT System Admins can feel undue pressure when working on issues out of their range of knowledge. ITA External IT Management can provide guidance and re-assurance that suitable processes and systems are put in place.

How ITA External IT Management works:

• ITA obtains a systems overview, this can be a broad outline to a detailed examination depending on the clients needs.
• Client contacts ITA asking for thoughts on a task. ie. Guidance or Return on Investment on upgrading from Office 2007 to Office 2010
• ITA provides a report or opinion on task objectives citing benefits and concerns.
• Based on our advice & recommendation client will decide and internally self-deploy if necessary, with available on-call support from us.

IT Advocate provides you external security for all items tech related such as tracking passwords, software licences or warranty cards. We maintain your important information, so in the event of a staff member leaving, business continuity can progress smoothly.

Read more about what we can do in John’s Blog, our Success Stories pages, or on Twitter.